My name is Eric Ketzer, and I am a Manager with Charter Communications. Sorry to hear about your Internet problems. We'd prefer to not spend any additional time in the penalty box, so we'd like to check your signal levels and modem log to see if there is anything we can do to provide a better connection. Please contact us at Umatter2Charter@chartercom.com.
Hey Eric, perhaps if Charter paid less people to troll blogs and they used that money instead to upgrade their internet service then people would hate them so much. It's just an idea and since it's a pretty common sense one at that, I know Chater won't use it. Your company sucks at customer service, it's motto must be, "Blame the customer for everything that goes wrong. Never admit wrong doing or shitty service on our part."
They can't be any worse than Comcast! We finally got so fed up with them that we switched to DSL, and DirectTV satellite. Both kick ass compared to Comcast and their notoriously shitty service.
8 comments:
Five minutes in the box... is STILL not long enough.
You tell them Dr. MVM! These storms up this way are playing havoc with all our utilities. I'm leaning toward a drought right now.
Charter has been better behaved as of late here. Good luck!
Hello!
My name is Eric Ketzer, and I am a Manager with Charter Communications. Sorry to hear about your Internet problems. We'd prefer to not spend any additional time in the penalty box, so we'd like to check your signal levels and modem log to see if there is anything we can do to provide a better connection. Please contact us at Umatter2Charter@chartercom.com.
Thanks, Eric
Hey Eric, perhaps if Charter paid less people to troll blogs and they used that money instead to upgrade their internet service then people would hate them so much. It's just an idea and since it's a pretty common sense one at that, I know Chater won't use it. Your company sucks at customer service, it's motto must be, "Blame the customer for everything that goes wrong. Never admit wrong doing or shitty service on our part."
You're not welcome,
Dr. Monkey
Cracking up at UMatter2Charter!!!!!
I think you need to see this.
Helen-I saw that and I laughed my skinny ass off over it. ;0)
They can't be any worse than Comcast! We finally got so fed up with them that we switched to DSL, and DirectTV satellite. Both kick ass compared to Comcast and their notoriously shitty service.
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