I just got off the phone with the "customer service" people at Charter Cable. One of the women I talked to was a woman who said that she understood how frustrated I was. I told her, "Miss, you have no idea how frustrated I am."
She shot back, "Yes I do."
I said, "These outages have been going on for months, so you have no idea how frustrated I am over all this mess."
"Yes I do sir," she said.
I said, "No, you don't know how I feel."
She insisted, "Yes, I do."
"Stop contradicting me," I told her.
"I'm not."
"Yes you are!"
"No, I'm not."
I asked, "Do you know what the word contradict means?"
"Yes."
"No, I don't think you do."
"Yes I do sir."
I felt like I was trapped in this Monty Python sketch:
After she hung up on me I took many deep breaths to try to cleanse my mind and body of her corporate idiocy. I don't think it worked too well yet.
10 comments:
Maybe your life is one big Monty Python sketch and everyone knows it but you.
Do you at least get "full frontal nudity" once in a while?
UberMILF-Once in a great while.
Ugh, the customer is always right!
seriously, there's nothing worse than someone saying they know how you feel. that's impossible!
and she clearly didn't even know what the word contradict meant.
I have a really hard time dealing with customer service representatives. First off, most of them have an accent so you know you're talking to someone overseas. I have had my share of horror stories but this one is too funny and unreal. You should record these sessions and put them online to share all your fun (blanking out personal info on your part of course). That might teach them to be more customer service oriented.
I would check your next bill to ensure you weren't charged for the argument.
I think that the telephone agrravation from the cable company come free of charge, Splotchy. It is yet another fine service that they provide.
can we hire you to write for us! you are too funny
Missy-Unless you work for Charter.
Notsoccermom-Tell me about it!
Liberality-I might just do that, record them that is.
Splotchy-I fully expect my bill to be higher because I have the gall to complain.
DR. Zaius-Sad but true.
Dacp-What are you paying?
She may have actually understood how frustrated you are-- she's obviously stuck in a job running interference for a company that gambles that most people will not bother calling and complaining, and that most of the ones that do will be placated by someone polite talking to them. That leaves the fraction of a percent-- you, for instance-- that are not. She understands how frustrated you are because she works for a company that sucks-- that is not providing the service they contracted to provide-- and she probably does not have a lot of other employment opportunities other than that.
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