I went out looking for some Mexican corn flour and guajillo chiles for my Oaxacan yellow mole yesterday. I went in one Mexican 'grocery store' and the proprietor was a young man who did nothing but scowl and glare at me, even after I bought the corn flour from him. I then drove across town to another store that caters to the Latino population to see if they had the guajillos. Not only did they have the dried guajillos, the lady who ran the place, a very pretty Mexican woman in her mid to late 40's, asked me what I was making. I told her that I was making Oaxacan yellow mole with chicken, potatoes, and beans from a recipe that was in a Mexican cookbook that I had been given for Christmas. She smiled warmly and wished me good luck. Even though I could walk to the first store in question, I'll never ever set foot in Scowly McGlare's store again.
8 comments:
Of course customer service is very important.
Amen! I hear you loud and clean on this.
I get so tired of getting treated like shit in stores.
I don't give a crap if you've got problems.. I just want to buy my stuff and get out. Don't take it out on me!
If you can't smile and be a little friendly.. STAY HOME!
:D
That's all....
Can't wait to hear how your dish went!
((Hugs))
laura
ARGH!! I meant to say.. "loud and clear" not "loud and clean"...
I really need to re-read before I hit publish!
I'd still shop at the first store just because an irish clerk in a mexican produce store is just too good to pass up.
Mole is tha bomb.
I agree with ya, Doc! Convienience does not trump customer service!
Yes. The best store managers (with the most faithful customers) are the ones who keep in mind that shoppers never, ever forget how store employees make them FEEL. If the manager has hired a rude, incompetent employee, that person is driving away customers and costing the store just as if he was stealing right out of the till.
I recently discovered a Mexican grocery/take out restaurant near my brother's place. Yeah, it's on the short list.
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